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Warranty & Returns

 

RETURN POLICY

The following policies apply to all returns:

REFUNDS

Full refunds only apply to purchases made directly from scanpan.com and not our retail partners. All refund requests for orders made outside of scanpan.com must go through the original place of purchase as per their refund policy.

  • For a full refund, you must contact us within 30 days of receipt of your order. You must have your receipt to receive a refund in the original tender.
  • Merchandise must be UNOPENED or UNUSED to qualify for a refund.
  • Return postage is not covered.
  • Please allow 10 - 14 days for the refund to be applied after we receive your return.
  • All approved refunds will go back to the original payment method (gift card, credit card, etc).
  • Shipping fees are non-refundable.

WARRANTY

  • If you believe a product to be defective, it may be returned based on the warranty specific to the item. This warranty is included in the original packaging. Please refer to it before attempting to return the item.
  • All returns must have a Returns Authorization Merchandise (RMA) number. The RMA number will allow our Warranty department to associate your returned item with your purchase to ensure swift resolution of your return claim.
  • Please email our Customer Care department at scanpanwarranty@scanpan.com or you may call them toll-free at 1-877-772-5467.
  • For all approved claims, please allow 4-6 weeks from the time we receive your package for your replacement order to be processed.
  • This timeframe may be modified if the item is on backorder status and a comparable substitute is not available.
  • If you have an inquiry on the status of your claim, please email scanpanwarranty@scanpan.com and provide your full name and assigned RA number for reference.
  • SCANPAN reserves the right to determine if the product has been used in a manner that would violate the warranty.
  • SCANPAN is not responsible for items lost in transit or items sent without an approved RMA.
  • Accessories are not covered by the Warranty.
  • Fusion 5 and STS are not covered by the Warranty.